Policies
Nurture Medical Group – Complaints Policy
We are committed to providing high-quality care and services across all areas of Nurture Medical Group, including Nurture & Renew Aesthetics and Nurture & Bloom.
If you are unhappy with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and appropriately.
How to Make a Complaint
Complaints can be made by contacting us via:
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Phone: 01568572275
Please include as much detail as possible, including your name, the service attended, and the nature of your concern.
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What Happens Next
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We will acknowledge your complaint within 3–5 working days
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We aim to investigate and respond fully within 10 working days
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If further time is required, we will keep you informed
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Resolution
We will aim to:
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Understand your concerns fully
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Provide a clear and honest response
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Take appropriate action where necessary
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Learn from feedback to improve our services
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Escalation
If you are not satisfied with our response, we will provide information on how to escalate your complaint to the appropriate regulatory or professional body where applicable.
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Our Commitment
We treat all complaints seriously and handle them with sensitivity, fairness, and confidentiality.
Nurture Medical Group – Privacy Policy
Last updated: 15/05/2026
Nurture Medical Group (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
This policy applies to all services provided under Nurture Medical Group, including Nurture & Renew Aesthetics and Nurture & Bloom (midwifery, education and support services).
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1. Who We Are
Nurture Medical Group is a UK-based healthcare and wellbeing provider offering aesthetic medical treatments and perinatal education and support services.
We are the “data controller” for the personal data we hold about you.
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2. What Information We Collect
We may collect and process the following types of personal data:
2A. Identity and contact data:
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Name
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Date of birth (where applicable)
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Address
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Email address
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Telephone number
2B. Medical and health data:
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Medical history relevant to treatment or participation
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Pregnancy and birth-related information (for Nurture & Bloom services)
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Allergies, medications, and contraindications
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Treatment suitability assessments (aesthetics)
2C. Appointment and service data:
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Booking details
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Attendance records
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Treatment or session history
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Notes taken during consultations or sessions
2D. Payment data:
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Payment status and transaction records (processed via secure third-party providers — we do not store full card details)
2E. Technical data:
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IP address
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Browser type
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Website usage data (via cookies and analytics tools)
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3. How We Use Your Data
We use your personal data to:
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Provide safe and appropriate medical aesthetic treatments
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Deliver antenatal, hypnobirthing, breastfeeding and wellbeing support services
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Manage bookings and appointments
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Process payments and refunds
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Communicate with you about your appointments or services
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Maintain accurate medical and service records
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Comply with legal and regulatory obligations
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Improve our services and website functionality
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4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
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Contract: to deliver services you have booked
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Consent: where you explicitly agree (e.g. marketing, photography use)
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Legal obligation: record-keeping and compliance requirements
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Legitimate interests: improving services and business operations
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Special category data (health data): processed for healthcare provision and safety under Article 9(2)(h)
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5. How We Store Your Data
We take appropriate technical and organisational measures to protect your data, including secure systems, password protection, and restricted access.
Your data is retained only for as long as necessary:
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Medical and treatment records: typically retained in line with professional and insurance guidelines
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Booking and financial records: retained for legal and accounting purposes
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6. Sharing Your Data
We may share your data with:
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Healthcare professionals involved in your care (where applicable)
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Prescribing clinicians (for regulated aesthetic treatments)
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Payment processors (e.g. Stripe, Square, etc.)
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Booking and email systems
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Regulatory bodies or insurers if legally required
We never sell your data.
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7. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data (where applicable)
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Restrict or object to processing
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Withdraw consent (where consent is the lawful basis)
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Request data portability
To exercise your rights, contact us using the details below.
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8. Marketing Communications
We will only send marketing communications if you have opted in.
You can unsubscribe at any time using the link in emails or by contacting us directly.
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9. Cookies and Website Tracking
Our website uses cookies. Please refer to our Cookie Policy below for full details.
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10. Children’s Data
Our services are intended for adults aged 18 and over. We do not knowingly collect data from children, except where a parent or guardian is attending a session with an infant.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
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12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Nurture Medical Group
enquiries@nurturemedicalgroup.co.uk
01568572275
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Nurture Medical Group – Cookie Policy
Last updated: 15/05/2026
This Cookie Policy explains how Nurture Medical Group uses cookies and similar technologies on our website.
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1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website function properly and provide information about how users interact with the site.
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2. Types of Cookies We Use
2A. Essential Cookies
These cookies are necessary for the website to function properly. They enable core features such as:
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Booking systems
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Page navigation
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Security functions
These cannot be disabled.
2B. Analytics Cookies
These cookies help us understand how visitors use our website, such as:
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Which pages are visited most
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How long users stay on the site
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How users find our website
This helps us improve our services and user experience.
2C. Functionality Cookies
These cookies remember your preferences, such as:
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Form inputs
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Location preferences (if applicable)
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User settings
2D. Marketing Cookies (if used)
These cookies may be used to:
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Track engagement with marketing campaigns
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Show relevant advertising content
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Measure effectiveness of promotions
We only use these where consent has been given.
2D. Third-Party Cookies
We may use trusted third-party services such as:
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Google Analytics
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Booking platforms
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Payment processors
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Email marketing providers
These providers may place cookies on your device according to their own privacy policies.
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3. Managing Cookies
You can control or disable cookies through your browser settings at any time.
You can:
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Delete existing cookies
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Block cookies entirely
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Set preferences for certain websites
Please note that disabling essential cookies may affect website functionality.
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4. Cookie Consent
When you first visit our website, you will be presented with a cookie banner allowing you to:
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Accept all cookies
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Reject non-essential cookies
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Customise your preferences
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5. Changes to This Policy
We may update this Cookie Policy from time to time. Updates will be posted on this page.
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6. Contact Us
If you have any questions about our use of cookies, please contact:
Nurture Medical Group
Email: enquiries@nurturemedicalgroup.co.uk
Telephone: 01568 572 275